Policies

Appointments & Cancellations

We kindly ask that all clients respect our scheduling policies to ensure we can accommodate everyone efficiently.

•24 hours’ notice is required for cancellations or rescheduling

•Appointments cancelled with less than 24 hours’ notice will incur a $50 cancellation fee

•After a second late cancellation, future bookings may require full prepayment

Late Arrivals

Appointments are scheduled back-to-back to maintain quality and timing.

•Clients arriving more than 15 minutes late may need to be rescheduled

•This ensures every client receives the time and attention required for optimal results

No-Show Policy

A no-show is defined as missing an appointment without notice.

•No-shows will be recorded on your profile

•Future bookings may require full payment in advance

Deposits & Payments

•A non-refundable, non-transferable deposit is required to secure all appointments

•Deposits will be applied toward your total service cost

•Deposits are forfeited in the case of cancellations outside of policy guidelines

Results & Expectations

Semi-permanent makeup is a process, and results can vary based on:

•Skin type

•Lifestyle

•Aftercare

•Natural healing response

While we strive to achieve the best possible results, outcomes cannot be guaranteed, and multiple sessions may be required.

Perfecting Session Policy

A 6–8 week perfecting session is an essential part of the treatment process.

This session allows for adjustments to shape, colour, and overall results once the initial healing is complete.

Clients who choose not to attend this session may experience incomplete or uneven results, which is not a reflection of the initial application.

Client Responsibility

Clients are responsible for:

•Following all pre-care and aftercare instructions

•Disclosing relevant medical conditions, medications, and previous work

•Maintaining realistic expectations

Failure to follow aftercare instructions may impact healing and final results.

Health & Medical Disclaimer

Clients must disclose any medical conditions, medications, allergies, or previous procedures prior to treatment.

We reserve the right to refuse or reschedule services if a condition is present that may affect healing or results, including but not limited to:

•Pregnancy or breastfeeding

•Skin conditions or infections in the treatment area

•Certain medications or medical treatments

Previous Work Policy

Clients with previous permanent makeup must be approved prior to booking.

In some cases, correction or removal may be required before proceeding. Failure to disclose previous work may result in refusal of service without refund.

Right to Refuse Service

At Beauty by Kim, we are committed to maintaining a respectful and professional environment.

We reserve the right to refuse or discontinue service if:

•A client displays disrespectful or inappropriate behavior

•Health or safety concerns arise

•Policies are not followed

Refund Policy

Due to the nature of the services:

•All services and deposits are non-refundable

•Results may vary, and additional sessions may be required

By proceeding with the service, clients acknowledge that results are not guaranteed.

Photo & Media Consent

Photos and videos may be taken before, during, and after your appointment for documentation and marketing purposes.

If you prefer not to be featured, please notify us prior to your appointment.

Age Requirement

Clients must be 18 years or older to receive services.

Privacy Policy

We respect your privacy and are committed to protecting your personal information.

Information collected may include:

•Name, contact details, and payment information

•Relevant health or skin information required for services

Your information is used solely to:

•Provide services

•Manage appointments

•Improve your experience

We do not sell or share your personal information for marketing purposes.

Policy Agreement

By booking an appointment, you acknowledge that you have read, understood, and agreed to all policies outlined above.