Policies
Appointment Cancellation
At Beauty by Kim, our goal is to provide quality service in a timely manner. We have implemented an appointment/cancellation policy which enables us to better utilize available appointments for our client’s needs.
Please be courteous and call our studio promptly if you are unable to attend your appointment, as we request that you give us at least 24 hours’ notice. If an appointment is missed/cancelled less than 24 hours prior to the scheduled appointment time, a $50.00 cancellation fee will be applied to your account profile and charged at future appointments. Available appointments are in high demand and your early cancellation notice will give another client the opportunity to make use of your allotted time. In cases of extraordinary circumstances that do not allow one-day advance notice, the studio still appreciates to be informed about the missed appointment. After a second cancellation of less than 24 hours’ notice, we reserve the right to ask for all future appointments to be paid in full and in advance prior to booking.
Late Arrival
If you are more than 15 minutes late, we will have to reschedule your appointment as our appointments are timed and back-to-back. We pride ourselves in the quality of our work and believe that it is unfair for any technician or client to have to work under pressure to accommodate any tardiness.
No Show Appointments
A “No show” is an appointment missed without advance notice. Failure to present at the time of a scheduled appointment will be recorded in the account profile and we reserve the right to ask for all future appointments to be paid in full, and in advance.
We respect our time as well as others, so we have implemented these policies to make it efficient for all involved to better serve the needs of our clients.
Customer Service Policy: Declining Service to Rude or Disrespectful Clients
At Beauty by Kim, we strive to provide exceptional service to all our clients in a welcoming and respectful environment. We value the well-being of our staff and the satisfaction of our clientele. To maintain a positive atmosphere and ensure the best experience for everyone, we have established the following policy regarding the decline of service to clients who exhibit rude behavior, disrespect, or fail to adhere to our business policies:
Respectful Conduct: We expect all clients to treat our staff and fellow clients with respect, courtesy, and professionalism. Verbal abuse, offensive language, threats, discrimination, harassment, or any form of disrespectful behavior towards our staff or other clients will not be tolerated.
Compliance with Policies: Clients are required to familiarize themselves with and adhere to our business policies, including appointment scheduling, cancellation procedures, payment terms, and aftercare instructions. Failure to comply with these policies may result in the decline of service.
Professional Judgment: Our staff reserves the right to exercise professional judgment in determining whether a client's behavior or circumstances make them unsuitable for receiving our services. This includes instances where the client's behavior poses a risk to their own well-being or compromises the quality of service we aim to provide.
Communication and Warning: If a client's behavior is deemed rude, disrespectful, or in violation of our policies, we will communicate our concerns and expectations clearly and professionally. We may issue a verbal warning, reminding the client of our expectations and providing an opportunity for them to correct their behavior.
Decline of Service: In cases where a client's behavior continues to be disruptive, disrespectful, or non-compliant despite a warning, we reserve the right to decline service. This decision will be made at the discretion of the management and will be communicated respectfully to the client.
Refund and Compensation: If service is declined due to a client's behavior or non-compliance with policies, they will not be entitled to a refund or compensation for any fees or deposits paid.
We believe that maintaining a positive and respectful environment is crucial to the well-being of our staff and the satisfaction of our clients. By implementing this policy, we aim to ensure that everyone who enters our business feels valued, safe, and receives the high-quality service they deserve.
Please note that this policy will be communicated to all clients through our website, appointment confirmations, and prominently displayed signage within our premises. By booking an appointment or receiving our services, clients acknowledge their understanding and acceptance of this policy.
Beauty by Kim reserves the right to amend or modify this policy as deemed necessary to uphold our standards of service and maintain a positive environment.
Deposit & Refund Policy:
At Beauty by Kim we want to ensure that our clients have a clear understanding of our policies regarding deposits for our semi-permanent makeup services. Please read the following carefully:
Deposit Requirement:
To secure your appointment for our semi-permanent makeup services, we require a non-refundable and non-transferrable deposit. This deposit serves as a commitment from both parties and reserves your specific appointment time.
No Refunds:
Please note that all deposits are non-refundable. Once the deposit is made, it is strictly non-refundable, regardless of the circumstances. This policy applies to all situations, including but not limited to changes in personal circumstances, dissatisfaction with the results, or any other reason.
Understanding Retention Factors:
While we strive to provide exceptional semi-permanent makeup services, it is important to understand that there are numerous factors that affect the longevity and retention of the treatment. These factors include the client's skin type, lifestyle, aftercare routine, and natural shedding of skin cells, among others. Therefore, we cannot guarantee specific results or offer refunds based on the outcome of the service.
Our Commitment:
Our team of experienced professionals will utilize their skills and expertise to deliver the best possible results. We take pride in our high level of experience and constantly strive to provide exceptional services. However, it is important to recognize that the ultimate outcome of the treatment relies on factors beyond our control.
Client Responsibility:
We emphasize the significance of proper aftercare for the longevity and retention of semi-permanent makeup. It is the client's responsibility to follow the provided aftercare instructions diligently. Any deviation from the aftercare guidelines may impact the results and is beyond our control.
Consultation and Communication:
During the consultation, we will discuss the treatment process, answer any questions you may have, and ensure that you have realistic expectations. It is crucial to have open and clear communication to address any concerns or queries before proceeding with the treatment.
By submitting the required deposit, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this deposit policy.
Please feel free to contact us if you have any questions or require further clarification. We appreciate your trust in our services and look forward to providing you with an exceptional semi-permanent makeup experience.
Privacy Policy
At Beauty by Kim, we respect your privacy and are committed to protecting your personal information. This privacy policy outlines the type of information we collect, how we use it, and how we keep it secure.
Information We Collect:
When you schedule an appointment or purchase a service from Beauty by Kim, we collect personal information such as your name, email address, phone number, and payment information. We may also collect information about your skin type, medical history, and any allergies or sensitivities that may affect your service.
How We Use Information:
We use the personal information collected to provide you with the best possible service and experience. This includes scheduling appointments, processing payments, and keeping track of your service history. We may also use your information to send you promotional offers or updates about our services.
How We Protect Your Information:
We take the security of your personal information seriously and have implemented various measures to ensure its protection. This includes using secure servers, encrypting data transmissions, and limiting access to personal information to authorized personnel only.
Sharing Your Information:
We do not sell, rent, or share your personal information with third parties for marketing purposes. However, we may share your information with trusted third-party service providers who assist us in providing services to you, such as payment processors or scheduling software.
Your Rights:
You have the right to access, modify, or delete your personal information at any time. You may also opt-out of receiving promotional offers or updates from us.
Changes to This Privacy Policy:
We may update this privacy policy from time to time to reflect changes to our business practices or legal obligations. We encourage you to review this policy periodically for any updates or changes.
Contact Us:
If you have any questions or concerns about this privacy policy or how we handle your personal information, please contact us at info@beautybykim.co
